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About us

Luton Culture is charitable Trust with a focus on heritage, arts and learning. We provide Luton communities and our visitors with inspiring, educational and enjoyable cultural experiences. We do this by managing and animating our cultural venues which include museums, theatres, arts centre, gardens and libraries. 

About the job

Salary: £17,711 - £18,065 per year pro rata
Hours per week: Casual
Contract Type: Casual

This role is to provide casual support work in Luton Culture venues, including libraries, museums and arts venues, providing assistance to customers by undertaking a range of duties, ensuring a high quality of customer service and contributing to the continuous improvement of the Trust.

Your key responsibilities will include meeting and greeting visitors in a friendly and courteous manner, responding to general enquiries face to face from visitors or by telephone, providing information and assisting them where possible with forms, documents, IT usage, reader registration, interactive exhibits and retail sales or by referring to other staff members directly or by message.

You will also be responsible for using manual and computerised systems to accurately record information as required at each venue, undertaking financial procedures including using the till to process payments (for goods, bookings, fines etc.) as well as preparing and maintain buildings for visitors on a daily basis (including supervising public areas, restocking literature, re-shelving library stock, cleaning café tables, patrolling and inspecting all areas to ensure they are clean, tidy and safe).

About you

This is a public facing role so you’ll need to show off your fluency in speaking and writing English.

Our ideal candidate must have experience of dealing in person with a wide range of people in a customer-orientated service, experience of general clerical duties, including answering the telephone, keeping manual and computerised records, photocopying, faxing etc.

The successful candidate must also have basic computer skills, including Microsoft office or similar packages, able to work unsocial hours as required, including bank holidays, evenings and weekends including late night events and be able to lift and move equipment/furnishings (with the use of appropriate aids) such as mats, books, table and chairs etc.

So, if this sounds like the role for you we look forward to receiving your application.