About the job

Salary: £21,269 - £23,484 a year plus £1,500 market supplement & enhancements for weekend and evening work
Hours per week: 37
Contract type: Permanent - Flexible working arrangements may also be considered.

Do you enjoy working outside with minimal supervision, but as part of a team?

We wish to strengthen our dynamic team of Civil Enforcement Officers serving the local community. You will be required to patrol and monitor all parking restrictions both on and off street ensuring adherence to all parking regulations in accordance with the Council’s parking policies and procedures.

You should have excellent customer care experience, be confident, willing to assist and advise the public on all parking matters. You should also be able to demonstrate an ability to deal with people in difficult situations and be able to record written evidence in a pocket book that is legible.

Working outside in all weathers, on your feet or in a mobile patrol, you will have legible handwriting and a full manual driving licence would also be helpful.

Hours of work are defined by management but will be shifts between 7am and 9pm. We are also very happy to discuss other flexible working arrangements.

About you

You'll have knowledge of Customer Care Principals, Basic knowledge of Parking legislation or NVQ 2 Parking Control or equivalent in-depth experience.

If you’re an experienced and collaborative individual, you could help to drive the Council’s vision by liaising with stakeholders, and contribute to the achievement of the wider aims and operational objectives and future state. We look forward to receiving your application.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English.


We offer a range of excellent staff benefits which include:

- generous holiday entitlement with the option to buy up to 20 days
- flexible working arrangements - we welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- 24/7 independent Employee Assistance Programme (EAP)
- local government pension with generous employer contribution of 17.3%
- excellent support and development
- relocation package available up to £8,500 (subject to meeting eligibility criteria)
- discounted shopping including gym membership and Vauxhall cars
- Luton Council is proud to offer a Housing Brokerage Service for Key Workers to help and support eligible employees in finding suitable housing

Application process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.