About the job

Salary: £20,903 - £23,080 a year
Hours per week: 37
Contract type: Permanent 

Do you have demonstrable experience of working with the general public and basic knowledge of Parking legislation? If yes, we want to hear from you.

We have an exciting opportunity within the Public Protection department where you enforce the Waiting, Loading and other associated Traffic Regulations relating to both “On” and “Off” Street parking; and keep accurate records according to legal requirements.

In this vital role, you will undertake patrols and inspections to enforce all “On” and “Off Street” parking offences reportable under the Penalty Charge Notice Scheme and issue Penalty Charge Notices to specified standards and provide required evidence for adjudication’s. Advise members of the public as required especially on minor parking enquiries and parking matters according to customer care and other policies and procedures.

About you

You'll have knowledge of Customer Care Principals, Basic knowledge of Parking legislation or NVQ 2 Parking Control or equivalent in-depth experience.

If you’re an experienced and collaborative individual, you could help to drive the Council’s vision by liaising with stakeholders, and contribute to the achievement of the wider aims and operational objectives and future state. We look forward to receiving your application.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English.


We offer a range of excellent staff benefits which include:

- generous holiday entitlement with the option to buy up to 20 days
- flexible working arrangements - we welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- 24/7 independent Employee Assistance Programme (EAP)
- local government pension with generous employer contribution of 17.3%
- excellent support and development
- relocation package available up to £8,500 (subject to meeting eligibility criteria)
- half price season ticket on Thameslink train line
- discounted shopping including gym membership and Vauxhall cars
- Luton Council is proud to offer a Housing Brokerage Service for Key Workers to help and support eligible employees in finding suitable housing

Application process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.