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About the job

Salary: £19,698 - £20,493 a year
Hours per week: 37
Contract type: Permanent

This role is an L3 - L5 progression scheme.

Are you interested in making a difference to people’s lives by providing high quality information, advice and guidance to Luton's citizens? If so, our Customer Service Team needs you.

Luton Council has vacancies for Customer Service Advisors within its Customer Service and Adult Social Care Teams, who will deliver accessible, professional, quality services to all customers by placing them at the heart of the Councils activity.

You will provide first contact resolutions in order to achieve better outcomes for customers either through the Service centre or Contact centre, maintaining the highest standard of customer service at all times.

About you

These are public facing roles so you'll need to show off your fluency in speaking and writing English.

Additionally you will have good customer service skills, will be confident in the use of IT systems and will be able to communicate and record complex information clearly. You will also be comfortable working in a busy and sometimes demanding environment.

Our ideal candidate will be able to deal with enquiries and advise members of the public via multiple channels in a polite and tactful manner. We do ask that you are able to extend or adjust working hours in order to meet the front line needs of the service, and have a customer care qualification or equivalent experience and training.

If you are interested in starting or progressing a career at Luton Council, we look forward to receiving your application.


We offer a range of excellent staff benefits which include:

- generous holiday entitlement with the option to buy up to 20 days
- flexible working arrangements - we welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- 24/7 independent Employee Assistance Programme (EAP)
- local government pension with generous employer contribution of 17.3%
- excellent support and development
- relocation package available up to £8,500 (subject to meeting eligibility criteria)
- half price season ticket on Thameslink train line
- discounted shopping including gym membership and Vauxhall cars

Application process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.