About the job

Salary: £10.83 - £11.96 a hour
Hours per week: as and when required
Contract type: Casual 

Do you have demonstrable experience of administrative systems and processes, and dealing with front line enquiries from members of the public? If yes, Building Technical Services (BTS) division have an exciting role available for you.

You'ill provide a customer focused front end service for the reporting of repairs through telephone contact with customers, use skilled questioning techniques to accurately diagnose repairs to assist in the provision of a “right first time” service, whilst communicating politely and tactfully in order to meet the individual customer’s needs.

In this vital role, you’ll also ensure that work orders for responsive repairs and maintenance are accurately processed from end to end. This will include raising jobs, classification, prioritisation and making customer appointments, (work planning).

About you

This is a public facing role so you’ll need to show off your fluency in speaking and writing English.

To be successful in this role, you must be able to communicate effectively and politely in both writing and verbally with a wide range of people, be a quick thinker and great at using your initiative. We also need someone who can use computer technologies to produce reports and maintain written work records.

We do ask that you have experience in working in a call centre or customer services, and able to work to procedures, guidelines, targets and deadlines. In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic future facing Council. We look forward to receiving your application.

If you think you could become an asset to the team, then please do not hesitate to get in touch. We look forward to receiving your application.

Join us and help us “realise the remarkable” every day.

Please ensure your supporting statement demonstrates your experience and knowledge in order for your application to be considered.


We offer a range of excellent staff benefits which include:

- generous holiday entitlement with the option to buy up to 20 days
- flexible working arrangements - we welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- 24/7 independent Employee Assistance Programme (EAP)
- local government pension with generous employer contribution of 17.3%
- excellent support and development
- relocation package available up to £8,500 (subject to meeting eligibility criteria)
- half price season ticket on Thameslink train line
- discounted shopping including gym membership and Vauxhall cars
- Luton Council is proud to offer a Housing Brokerage Service for Key Workers to help and support eligible employees in finding suitable housing

Application process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. Therefore, it is essential in making your application you disclose whether you have any pending charges, convictions, bind-overs or cautions and, if so, for which offences. This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exemptions) (Amendments) Order 1986. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act, and, in the event of the employment being taken up; any failure to disclose such convictions will result in dismissal or disciplinary action by the Authority. The fact that a pending charge, conviction, bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment.