About the job

Salary: £29,577 - £32,234 a year
Hours per week: 37
Contract type: Permanent

Do you have excellent communication skill, the ability to manage a complex client caseload and good knowledge of the Homeless Reduction Act 2017 and Housing Act 1996 part VII? If yes, we want to hear from you

We have an exciting and challenging role within the Housing Needs Department where you’ll be responsible for managing a caseload for clients requesting housing assistance; Investigate circumstances in all three stages of the Homeless Reduction Act 2017, resolve your client’ homelessness and make decisions of a legal nature.

You’ll be required to work a wide range of organisations or individuals and employ measures that fit the needs of your client to resolving their homelessness or the need for interim accommodation in as many cases.
Please ensure your supporting statement demonstrates your experience and knowledge in order for your application to be considered.

About you

This is a public facing role so you’ll need to show off your fluency in speaking and writing English.

Our ideal candidate must have excellent communication skills and interpersonal skills both written and verbal to be able to deal with a wide range of clients and customers, including those with demanding/ challenging behaviour.

We are looking for someone that have the ability to interpret financial data, maintain accurate data and report statistical performance information and data.

You’ll need good planning and organisational skills to effectively plan, prioritise, manage and organise own workload; also the work of others e.g. in relation to multi-agency work.

So if you have the ability to maintain administrative and IT systems and processes accurately and the ability to identify a client’s support needs, then we look forward to receiving your application.

Application process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. Therefore, it is essential in making your application you disclose whether you have any pending charges, convictions, bind-overs or cautions and, if so, for which offences.
This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exemptions) (Amendments) Order 1986. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act, and, in the event of the employment being taken up; any failure to disclose such convictions will result in dismissal or disciplinary action by the Authority. The fact that a pending charge, conviction, bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment.