Neighbourhood Services Support Officer

Job Introduction

Salary: £28,153 - £30,515 a year pro rata 
Hours: 18.5 hours a week
Contract type: Secondment/Fixed Term for 6 months

This role is available for 6 months. Internal candidates who are permanent employees of Luton Council will be appointed on a secondment basis, while external candidates and other eligible applicants will be appointed on a fixed-term contract for 6 months.

Current Luton Council employees applying for this opportunity must obtain written approval from their manager before applying (an email will suffice). A copy of this approval must be included with the application, as we will be unable to progress applications without it.

Please note this role does not attract sponsorship.

What You’ll be doing 

Be at the heart of our Neighbourhood Services team, providing essential administrative support across Waste & Street Cleansing, Pest Control, Dog Wardens and Commercial Regulatory Services. You'll handle enquiries from residents, businesses and partner organisations, manage inboxes, maintain accurate records and databases, process purchase orders and invoices, organise special collections, support payroll and timesheet administration, prepare reports, coordinate training and provide note-taking support at meetings. You'll play a key role in ensuring our services run smoothly and efficiently every day.

What we’re looking for

We're looking for a highly organised and proactive individual with excellent communication and customer service skills. You'll be confident managing multiple priorities, working accurately with data and IT systems, and handling a wide range of administrative tasks. A keen eye for detail, strong organisational skills and the ability to build positive working relationships are essential. If you enjoy working in a fast-paced environment and making a real difference behind the scenes, we'd love to hear from you.

About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

Please click here to learn about Luton Council Employee Benefits. 

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: Please click here for further information.