Passenger Assistant

Job Introduction

Salary: £26,847 - £33,673 a year pro rata 
Hours: 30 hours a week
Contract type: Permanent

Please note this role does not attract sponsorship.

What You’ll be doing 

Do you enjoy helping people and making a difference in your community? We're looking for a caring and reliable Passenger Assistant to support the safe and comfortable transportation of children, young people, older adults and vulnerable passengers across Luton.

In this rewarding role, you'll assist passengers throughout their journey, build positive relationships with service users and carers, and provide a friendly, professional service at all times. You'll need to communicate clearly and sensitively with a wide range of people, respond calmly in emergency situations, and work flexibly when unavoidable delays occur.

What we’re looking for

We're looking for someone with experience working with the public, excellent communication skills, and an understanding of equality, diversity and inclusion. You'll be confident assisting passengers with mobility needs, including lifting mobility equipment and supporting those with walking difficulties, using passenger lifts following appropriate training.

You'll also be willing to complete regular training, including Safeguarding, First Aid, Dementia and Autism Awareness, GDPR and PATS.

If you're patient, compassionate and committed to helping others travel safely and independently, we'd love to hear from you.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

Please click here to learn about Luton Council Employee Benefits. 

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: Please click here for further information.